Terms of Service

These Terms of Service ("Terms") define the professional relationship between Madden Marketing ("we," "us," or "our") and you ("you" or "Client") when you engage our branding, website, and local marketing services. By requesting a quote or engaging our services, you agree to these Terms.

1. Services

We provide branding, website design and development, local search setup, social media setup, and ongoing growth support for small and newly-opened businesses in the DMV area. The specific deliverables for your project are defined in a written proposal provided before any work begins.

2. Proposals and scope

Every project is scoped in writing before work starts. The written proposal lists the deliverables, timeline, price, number of revision rounds, and any exclusions. Work outside the written scope requires a separate agreement and may incur additional fees. If something is not in the written scope, it is not part of the project.

3. Payment

Package prices start at $250 for launch packages and $100 per month for ongoing growth support. Final pricing is confirmed in your written proposal. Payment terms, including deposits and milestones, are specified in the proposal. We do not issue surprise invoices; any additional charges are agreed in writing in advance.

4. Revisions

The number of revision rounds included in your project is stated in the written proposal. Additional revisions beyond the agreed number may be billed at our standard rate, which will be communicated before the work is done.

5. Client responsibilities

To complete your project on time, you agree to provide requested content, feedback, and access (such as domain, hosting, or account credentials) in a timely manner. Delays in providing these may extend the project timeline.

6. Timeline

Estimated timelines are provided in the written proposal and depend on project scope and your responsiveness. We will communicate any factors that may affect the schedule as they arise.

7. No guarantees

We commit to a written scope, price, and revision policy. We do not guarantee specific business outcomes, sales, search rankings, or traffic levels, as these depend on factors outside our control, including market conditions, competition, and your own business operations.

8. Intellectual property

Upon full payment, you own the final deliverables created for your project, including your website, logo, and brand assets. You also own the accounts set up on your behalf (domain, Google Business Profile, social accounts). We retain the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing.

9. Confidentiality

We treat your business information as confidential and will not share it with third parties except as needed to deliver your services. You agree to treat any non-public information we share about our methods and pricing with the same discretion.

10. Termination

Either party may end an engagement with written notice. For one-time projects, you are responsible for payment for work completed up to the termination date. Monthly support may be canceled at any time and stops at the end of the current billing cycle.

11. Limitation of liability

Our liability is limited to the fees paid for the specific project giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, or for lost profits resulting from our services.

12. Governing law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict of laws principles. Any disputes will be resolved in the courts located in Montgomery County, Maryland.

13. Changes to these Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date.

14. Contact

For questions about these Terms, contact us at aidan@madden-marketing.com or (240) 762-1828.